THE GOOD LIFE INTERNATIONAL LTD

General Terms and Conditions

Effective Date: 1 July 2025

Version: 1.0

COMPANY DETAILS

Company Name: The Good Life International LTD (EOOD)
Registered Office: 1A Ivan Mihaylov Str., Floor 7, Office 2, 2700 Blagoevgrad, Bulgaria
BULSTAT / UIC: 206032672
Website: conciergeinmykonos.com
Email: info@thegoodlife-concierge.com
WhatsApp: +1 786 670 5503

IMPORTANT NOTICE. These Terms and Conditions govern the legal relationship between The Good Life International LTD and any individual or entity engaging our services. Please read them carefully in full before requesting, confirming, or paying for any service. By engaging our services in any form — including by submitting an enquiry, requesting a proposal, confirming a booking, or making a payment — you accept these Terms in full and they become binding between you and the Company.

1. Introduction and Acceptance

These General Terms and Conditions (the “Terms”) govern the relationship between The Good Life International LTD, a limited liability company (EOOD) registered in Bulgaria under UIC 206032672, with its registered office at 1A Ivan Mihaylov Str., Floor 7, Office 2, 2700 Blagoevgrad, Bulgaria (hereinafter “The Company”, “we”, “us”, or “our”) and any individual, group, or legal entity (hereinafter “the Client”, “you”, or “your”) engaging our concierge and travel-design services through our website conciergeinmykonos.com or through direct communication with our team.

By requesting, confirming, or paying for any service that we facilitate, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety.
These Terms apply in addition to, and do not replace, the contractual terms of the individual third-party suppliers whose services we facilitate on your behalf (“Suppliers”). You acknowledge that you may be required to accept Supplier-specific terms separately as a condition of confirming any booking.

2. Legal Framework and Governing Law

2.1 Primary Governing Law

These Terms are drafted in accordance with the laws of the Republic of Bulgaria, in particular the Bulgarian Obligations and Contracts Act, the Bulgarian Tourism Act, the Bulgarian Consumer Protection Act, and the Bulgarian Personal Data Protection Act. To the maximum extent permitted, these Terms are also intended to conform with applicable European Union legislation, including but not limited to:

Directive (EU) 2015/2302 on package travel and linked travel arrangements (the “Package Travel Directive”);
Regulation (EU) 2016/679 (the General Data Protection Regulation, or “GDPR”);
Directive 2011/83/EU on consumer rights;
Directive 93/13/EEC on unfair terms in consumer contracts;
Regulation (EC) No 593/2008 (Rome I) on the law applicable to contractual obligations;
Regulation (EU) No 1215/2012 (Brussels I recast) on jurisdiction and the recognition of judgments.

2.2 Precedence of Foreign Law

Where the law of the country in which a service is physically delivered contains mandatory consumer-protection or safety provisions that override Bulgarian or EU law, those local mandatory provisions shall take precedence to the extent legally required. This includes but is not limited to mandatory provisions of Greek, Spanish, French, Italian, Mexican, and United States law in respect of services delivered within those jurisdictions.

Nothing in these Terms is intended to exclude, restrict, or waive any non-waivable rights granted to you under the consumer-protection law of your country of residence or the country in which the service is delivered.

2.3 Mandatory Rights Preserved

Nothing in these Terms shall: (a) exclude or limit our liability for death or personal injury caused by our gross negligence or willful misconduct; (b) exclude or limit our liability for fraud or fraudulent misrepresentation; (c) limit any rights you may have as a consumer under mandatory provisions of applicable law that cannot be excluded by contract.

To the maximum extent permitted by law, all other liability is excluded or limited as set out in these Terms.

3. Nature of Our Role — Concierge Broker Status

3.1 We Act as Intermediary

The Good Life International LTD operates exclusively as a concierge intermediary and booking facilitator. We do not own, operate, manage, control, charter, employ crew for, or maintain any of the third-party services we facilitate, including but not limited to:

Villas, private homes, hotel accommodations, and other lodgings;
Yachts, boats, sailing vessels, and watercraft of any kind;
Helicopters, private jets, fixed-wing aircraft, and other air-transport providers;
Cars, chauffeurs, ground transfers, and rental vehicles;
Restaurants, beach clubs, nightclubs, lounges, and venues;
Private chefs, in-villa staff, butlers, hosts, and hospitality personnel;
Wellness practitioners, including but not limited to massage therapists, yoga and breathwork instructors, traditional ceremony facilitators (Temazcal, Kundalini, Cacao ceremonies), and longevity-protocol providers;
Private security, bodyguards, drivers, and personal-protection services;
Event producers, DJs, musicians, artists, and entertainment providers;
Photographers, videographers, and content creators;
Personal trainers, fitness coaches, and recovery specialists;
Any other service category we facilitate on your behalf.

3.2 Independent Supplier Relationships

All services described, recommended, proposed, or booked through our Company are delivered by independent third-party suppliers (“Suppliers”). Each Supplier operates under its own corporate structure, licensing, insurance, terms of service, cancellation policy, and applicable jurisdictional law. The contractual relationship for the delivery of any service is between you and the Supplier directly.

3.3 Scope of Our Service

Our role consists of: (i) understanding your travel objectives and preferences; (ii) curating Supplier options and presenting recommendations; (iii) negotiating commercial terms with Suppliers on your behalf where applicable; (iv) coordinating bookings, payments, and logistical arrangements; (v) providing remote or on-the-ground operational support during the trip to the extent agreed.

We do not, under any circumstances: warrant, guarantee, or accept responsibility for the conduct, quality, safety, condition, licensing, insurance, financial solvency, or legal compliance of any Supplier.

3.4 Commission and Compensation

Our compensation is derived from one or more of the following sources, as disclosed to you at the time of each booking: (a) a commission paid by the Supplier to the Company for facilitating the booking; (b) a service or planning fee paid by the Client to the Company for our concierge work; (c) a margin embedded in the Supplier price. The total cost to you is communicated transparently at the proposal stage. You acknowledge that our receipt of Supplier commissions does not create any conflict of interest in our recommendations, which are made in your best interest based on suitability.

3.5 Non-Package Status — Important Notice

We expressly do not present ourselves as a “package organiser” within the meaning of Directive (EU) 2015/2302. Our role is to facilitate the booking of separate, independently performed services with separate Suppliers under separate contracts. Each service booked through us is intended to constitute an individual travel service and not a “package” under EU law.

You acknowledge that: (i) you may choose to book multiple independent services through our Company in connection with a single trip; (ii) each such booking is governed by the relevant Supplier’s individual terms; (iii) our facilitation of multiple services for the same trip does not constitute a package in the legal sense unless expressly agreed in writing and clearly designated as such by the Company.

If a court, regulator, or competent authority should nevertheless determine that any combination of services facilitated by us constitutes a “package” or “linked travel arrangement” within the meaning of applicable law, then to the extent of any non-excludable obligations arising under that determination, our liability is in all cases limited as set out in Section 9 (Limitation of Liability) of these Terms and subject to the international convention limits referenced in Section 9.3.

4. Services and Booking Process

4.1 Geographical Scope

We facilitate services in the following destinations, subject to operational availability:

Greece — Mykonos, Paros, Santorini, Athens, and other Greek islands;
Spain — Ibiza, Marbella, Mallorca, and other Spanish destinations;
France — South of France, French Riviera;
Mexico — Tulum, Cancun, Mexico City, and the Riviera Maya;
United States — Miami, Florida;
Other destinations from time to time as announced on our website.

4.2 Booking Enquiry and Proposal

All bookings begin with an enquiry submitted through our website form, by email, by WhatsApp, or through any direct communication with our team. We will respond with a proposal outlining the recommended services, pricing, Supplier identity (where relevant), payment terms, and any Supplier-specific conditions of which we are aware.

4.3 Confirmation and Acceptance

A booking is confirmed only when the following conditions are met: (a) you have provided written acceptance (by email, WhatsApp, or signed document) of the proposal and these Terms; (b) the relevant deposit or full payment has been received by the Company or directly by the Supplier as instructed; (c) the Supplier has confirmed availability and acceptance in writing to the Company. Until all three conditions are satisfied, no booking exists and no service is reserved.

4.4 Payment Methods and Currency

Payment may be made by bank transfer, credit card, or other methods accepted by the Company and/or the Supplier. Currency is specified in the proposal. The Client is responsible for any bank fees, transfer charges, currency conversion costs, or third-party payment processor fees arising from the payment method chosen.

4.5 Deposits and Final Payments

Each Supplier sets its own deposit and final-payment schedule. Typical structures include: (a) a non-refundable deposit (often 30%–50% of total) at the time of booking confirmation; (b) the balance payable a specified number of days before the service commencement date. The exact terms applicable to your booking will be specified in your proposal and confirmation.

4.6 Pricing, Quotations, and Validity

Quotations are valid for the period stated in the proposal (typically 48–72 hours). After expiry, pricing and availability may change without notice due to Supplier inventory fluctuations, seasonal pricing, exchange-rate movements, or other market conditions outside our control.

5. Client Obligations and Representations

5.1 Information Accuracy

You agree to provide complete, accurate, and truthful information at the time of enquiry and booking, including identities of all travelers, contact details, ages, dietary requirements, accessibility needs, medical conditions relevant to the activities planned, and any other information reasonably requested by us or by the Supplier.

5.2 Travel Documentation

You are solely responsible for ensuring that you and all members of your travel party hold:

Valid passports with sufficient remaining validity (typically six months beyond planned return date) and necessary blank pages;
All required visas, electronic travel authorisations (ETA, ESTA, ETIAS), and entry permissions for each destination and transit country;
Any health certificates, vaccinations, or proof of medical screenings required by destination authorities;
Customs declarations, currency declarations, and any other documentation required for the lawful entry of items into the destination country.

We do not verify travel documentation and accept no liability for denied boarding, denied entry, deportation, fines, detention, or financial loss arising from inadequate or invalid documentation. You acknowledge that visa rules, entry requirements, and health regulations change frequently and that it is your sole responsibility to verify current requirements before travel.

5.3 Mandatory Travel Insurance

You are strongly required to obtain comprehensive travel insurance prior to your trip, covering at minimum:

Medical expenses and emergency medical evacuation (with coverage of at least EUR 500,000 or local equivalent recommended);
Trip cancellation, curtailment, and interruption (covering the full value of your booking);
Personal accident, injury, disability, and death;
Loss, theft, or damage to personal belongings and luggage;
Personal liability for accidental damage or injury caused to third parties;
Specific coverage for the activities being undertaken — including water sports, yacht charter, helicopter and private aviation, off-road activities, and any other activity considered “adventurous” by the insurer.

You acknowledge that travel insurance is your sole responsibility and that we do not provide, sell, or arrange travel insurance. You confirm that you understand the activities you have booked, that you accept the risks associated with them, and that you have insured yourself accordingly.

5.4 Behavior and Conduct

You agree that you and all members of your travel party will:

Comply with all laws, regulations, customs procedures, and local ordinances in each destination;
Respect the rules, conditions, and reasonable instructions of all Suppliers and their personnel;
Behave in a manner that does not endanger, harass, or unreasonably inconvenience other guests, Supplier personnel, or local communities;
Refrain from any unlawful activity, including but not limited to illicit drug use, possession or trafficking of controlled substances, illegal weapon possession, sexual misconduct, violence, or harassment;
Comply with any safety briefings, equipment requirements, and supervision protocols imposed by Suppliers (particularly in relation to yacht, aircraft, helicopter, watersport, and adventure activities).

Failure to comply with these obligations may result in immediate termination of services by the Supplier and/or the Company without refund, removal from premises, and reporting to relevant authorities. You accept full personal and legal responsibility for the consequences of any such non-compliance.

5.5 Damage and Indemnification by Client

You shall be liable for any damage caused by you or any member of your party to Supplier property, including but not limited to villa interiors, furnishings, art, equipment, yachts, vehicles, and aircraft. You agree to indemnify the Company against any claim brought by a Supplier for damages, losses, or additional cleaning, repair, or replacement costs arising from your conduct or that of your party.

6. Cancellations, Modifications, and Refunds

6.1 Supplier-Defined Policies

All cancellation, modification, refund, and rebooking policies are defined exclusively by the relevant Supplier. We do not set these policies, we do not have authority to override them, and we cannot guarantee any specific outcome when requesting changes on your behalf. The Supplier’s policy applicable to your booking will be communicated to you at the time of the proposal and again at confirmation.

6.2 Client-Initiated Cancellation

If you wish to cancel a booking, you must notify us in writing as soon as possible. We will communicate your request to the Supplier and pursue the most favorable outcome available under the Supplier’s policy. You acknowledge that:

Deposits and prepayments may be non-refundable in part or in full;
Cancellation closer to the service date typically results in higher cancellation charges;
Some bookings (such as last-minute villa rentals, certain yacht charters, and private jet bookings) may be entirely non-refundable from the moment of confirmation;
Any Company planning or service fee, where charged separately, is non-refundable to the extent that work has been performed.

6.3 Supplier-Initiated Cancellation or Modification

If a Supplier cancels, modifies, or fails to perform a confirmed service for any reason, our role is limited to: (a) facilitating communication between you and the Supplier; (b) using reasonable efforts to obtain a refund or alternative arrangement from the Supplier on your behalf; (c) where reasonably possible and at your cost, sourcing an alternative service or Supplier.

We are not liable for any direct, indirect, consequential, or incidental loss arising from a Supplier’s cancellation, modification, late delivery, partial delivery, or non-performance. Any refund obligation rests with the Supplier alone.

6.4 Force Majeure

Neither the Company nor the Supplier shall be liable for any failure or delay in performing obligations under these Terms caused by events beyond reasonable control, including but not limited to:

Acts of God, natural disasters, earthquakes, volcanic eruption, tsunami, hurricane, severe weather;
Fire, flood, drought, or extreme environmental conditions;
War (declared or undeclared), terrorism, civil unrest, riots, insurrection;
Epidemics, pandemics, public-health emergencies, quarantine restrictions, border closures;
Government action, expropriation, sanctions, embargoes, regulatory changes;
Strikes, labor disputes, transport disruption, fuel shortages;
Communication, internet, or power infrastructure failure;
Maritime incidents, aviation incidents, port or airport closures;
Any other event of force majeure as understood under Bulgarian and EU law.

In the event of force majeure, we will use reasonable efforts to assist in rebooking, refunding (subject to Supplier policy), or alternative arrangements, but we accept no liability for any resulting loss.

6.5 Statutory Cooling-Off Period

To the extent that any service booked through us qualifies as a service for which EU consumer law grants a statutory right of withdrawal (such as certain distance-selling services), your statutory rights are preserved. However, you acknowledge that under Article 16(l) of Directive 2011/83/EU, the right of withdrawal does not apply to contracts for accommodation, transport, car rental, catering, or services related to leisure activities provided on a specific date or within a specific period. Most services we facilitate fall within this exception.

7. Service-Specific Liability and Risk Disclosures

By booking each category of service through us, you expressly acknowledge the specific risks set out below and accept those risks voluntarily. You confirm that you have appropriate insurance, fitness, training (where applicable), and understanding to engage with each service.

7.1 Villa and Property Rentals

Villa, home, and hotel accommodation is provided directly by the property owner, operator, or licensed property management company. The Company is not the lessor, host, or operator of any villa. You acknowledge that:

The villa is provided in its existing condition; minor defects, local wear, or operational characteristics may exist;
Risks may include but are not limited to: swimming pool incidents, slip/trip hazards, stairs and elevation changes, glass, sharp edges, electrical or plumbing issues, mosquitoes and insects, marine life in connected waters, sun exposure, fire and cooking hazards;
Children must be supervised at all times by their parents or guardians; the Company and Supplier accept no responsibility for unsupervised minors;
Use of any pool, jacuzzi, sea access, gym equipment, sauna, watersport equipment provided with the villa is at your own risk;
Local utilities (water, electricity, internet) may be subject to interruption beyond the Supplier’s control;
Noise, construction, neighborhood conditions, or seasonal disturbances may occur in any destination.

7.2 Yacht and Watercraft Charters

Yacht, boat, and watercraft charters are operated by the vessel owner, charter company, or licensed master under maritime law of the flag state and the operating jurisdiction. You acknowledge that:

Maritime safety is the sole responsibility of the captain (master), whose decisions in respect of route, weather, anchoring, swimming permission, and safe operation are final and binding;
Sea conditions may change without warning; itineraries, ports of call, and anchorage choices may be modified at the captain’s discretion for safety reasons;
Risks include but are not limited to: sea sickness, drowning, slipping on wet decks, falls overboard, collision, mechanical failure, fire, exposure to weather, marine wildlife, sun exposure, dehydration, alcohol-related incidents;
Operators typically charter under standard industry contracts such as MYBA (Mediterranean Yacht Brokers Association) terms; you are bound by the operator’s contract as well as these Terms;
Where applicable, liability for personal injury, death, or damage to luggage on yachts and watercraft is governed by the Athens Convention 1974 (and its 2002 Protocol where applicable), with the limits of liability set therein;
Swimming, snorkeling, jet-ski use, paddleboarding, water-toys, water-skiing, and any other watersport offered from the vessel are undertaken entirely at your own risk.

7.3 Helicopter and Private Aviation

Helicopter, private jet, and other private aviation services are operated by licensed air operators holding the required Air Operator Certificates (AOC) in the relevant jurisdictions. You acknowledge that:

Aviation safety is the sole responsibility of the operator and the pilot in command, whose decisions are final;
Flights are subject to weather conditions, air-traffic control, fuel availability, mechanical readiness, slot allocation, and operational constraints; departure and arrival times are estimates only and may change;
Liability for international carriage of passengers, baggage, and cargo by air is governed by the Montreal Convention of 1999 (or, where applicable, the Warsaw Convention) with the limits of liability set therein;
Risks include but are not limited to: turbulence, accident, motion sickness, sound exposure, mechanical incident, force-landing, fuel-stop diversions;
Strict baggage, weight, and security regulations apply and are the responsibility of the operator; you must comply fully with security and customs procedures at every point;
Any merchandise, contraband, restricted substances, or weapons brought aboard are your sole legal responsibility and may result in criminal liability.

7.4 Ground Transport

Chauffeur, car-rental, taxi, motorbike, scooter, and other ground-transport services are operated by licensed transport providers. You acknowledge that:

Drivers are employed or contracted by the Supplier, not by the Company;
Road conditions, traffic, weather, and local driving standards vary by destination — particularly in Mexico, where road conditions and night driving carry elevated risks;
You must use seatbelts at all times and comply with local traffic law;
If you choose to self-drive, you accept all risks associated with operating a motor vehicle in a foreign jurisdiction, including legal liability for any accident.

7.5 Restaurants, Clubs, and Venues

Restaurant reservations, beach-club access, nightclub tables, bottle service, and venue bookings are arranged with the venue operator. You acknowledge that:

Quality, service, music, atmosphere, and timing are at the venue’s discretion and may vary;
Minimum spend, dress code, age restrictions, security checks, and house rules are determined and enforced by the venue;
Risks at clubs and high-density venues include but are not limited to: assault, theft, drink spiking, excessive alcohol consumption, fire-safety incidents, and crowd-related injury;
Substances offered, sold, or consumed at any venue are entirely the responsibility of the venue and the individual consumer; we have no involvement, knowledge, or responsibility in respect of substances.

7.6 Wellness, Ceremonies, and Traditional Practices

Wellness practitioners and traditional ceremony facilitators (including but not limited to Temazcal, Kundalini, Cacao, breathwork, ice baths, sauna, and similar practices) are independent providers. You acknowledge that:

Such practices may involve physical exertion, heat exposure, altered states of consciousness, or emotional intensity;
If you have any cardiovascular condition, respiratory condition, psychiatric condition, pregnancy, recent surgery, or are under the influence of medication or substances, you must inform the practitioner and consult a doctor before participating;
Cacao ceremonies involve ingestion of cacao at higher concentrations than typical consumption; allergic reactions are possible;
Traditional practices in Mexico (Temazcal in particular) involve sustained heat exposure that may pose risk to certain individuals;
Participation in all such practices is voluntary and at your sole risk.

7.7 Private Chefs and Catering

Private chefs and catering services are independent professionals. You acknowledge that:

Food preparation hygiene, sourcing, and storage are the responsibility of the chef;
You must declare all dietary requirements, allergies, and intolerances in writing in advance — we and the chef cannot guarantee an allergen-free environment;
Severe allergies (such as nut, shellfish, gluten) must be discussed directly with the chef; you should carry appropriate emergency medication (such as epinephrine auto-injectors) yourself;
Raw or undercooked items (including but not limited to ceviche, sashimi, tartare, oysters) are served at your own risk;
Alcohol service is at the chef’s or service team’s discretion and is subject to local law.

7.8 Security, Personal Protection, and Drivers

Where private security, bodyguards, or protective drivers are arranged on your behalf, they are independent licensed providers operating under the laws of the destination country. You acknowledge that you accept any risks associated with security operations, including elevated visibility, and that the firearms, training, and authority of security personnel are governed by local law, not by the Company.

7.9 Music, Performers, and Events

Where DJs, musicians, performers, or event production services are arranged on your behalf, they are independent artists or production companies. The Company accepts no responsibility for an artist’s non-performance, late performance, illness, or substitution. Standard music-industry rider provisions, technical requirements, and force-majeure clauses apply per artist.

8. No Liability for Supplier Acts, Omissions, or Failures

To the maximum extent permitted by law, you acknowledge and agree that the Company shall not be liable for:

Any act, omission, error, negligence, or willful misconduct of any Supplier or any of its officers, employees, agents, or contractors;
Any breach by a Supplier of its contract with you, including but not limited to non-delivery, partial delivery, late delivery, defective delivery, or sub-standard delivery of any service;
Any false, misleading, or inaccurate information provided by a Supplier to us or to you;
Any insolvency, bankruptcy, dissolution, or financial failure of a Supplier;
Any criminal act committed by a Supplier or its personnel;
Any death, personal injury, illness, accident, theft, loss, delay, inconvenience, or damage arising from the use of any Supplier’s service, vehicle, vessel, aircraft, property, equipment, or premises;
Any failure of a Supplier to hold or maintain valid licensing, insurance, certification, or compliance with applicable law in its country of operation;
Any data breach, loss of personal data, or misuse of personal data by a Supplier.

Any claim, dispute, or cause of action you may have in respect of the matters above must be pursued by you directly against the relevant Supplier.

9. Limitation of the Company’s Liability

9.1 Maximum Extent Permitted

To the maximum extent permitted by applicable law, the Company’s total aggregate liability to you in respect of any and all claims arising out of or in connection with these Terms or any service we facilitate shall not exceed the total amount of commission, fees, or service charges actually received and retained by the Company from you (or, where applicable, from the Supplier in respect of your booking) in connection with the specific booking giving rise to the claim.

9.2 Exclusion of Indirect and Consequential Loss

We shall in no circumstances be liable for any indirect, special, incidental, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of business, loss of revenue, loss of enjoyment, loss of opportunity, distress, disappointment, or damage to reputation, even if we have been advised of the possibility of such damages.

9.3 International Convention Limits

Where applicable, our liability (if any) shall not exceed the limits set out in the relevant international convention, including:

The Montreal Convention 1999 in respect of carriage by air;
The Athens Convention 1974 (and 2002 Protocol where applicable) in respect of carriage by sea;
The COTIF Convention in respect of carriage by rail;
Any other applicable international convention governing the relevant mode of transport.

9.4 Non-Waivable Liability

Nothing in this Section 9 shall limit or exclude our liability for: (a) death or personal injury caused by our gross negligence or willful misconduct; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot lawfully be excluded or limited under applicable law.

9.5 Claim Notification Period

Any claim against the Company must be notified to us in writing as soon as reasonably possible after the event giving rise to the claim, and in any case within thirty (30) days of the service end date or, if later, the date you became aware (or reasonably should have become aware) of the matter giving rise to the claim. Failure to notify within this period may prejudice your ability to bring a claim, except to the extent that statutory limitation periods provide otherwise under applicable law.

10. Indemnification by Client

You agree to defend, indemnify, and hold harmless the Company, its shareholders, directors, officers, employees, contractors, agents, and successors from and against any and all claims, demands, lawsuits, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your breach of these Terms or any Supplier contract;
Your negligence, willful misconduct, or unlawful conduct;
Any damage you or any member of your party cause to Supplier property, third-party property, or the premises of any venue;
Any personal injury or death caused by you or any member of your party to any other person;
Any false, misleading, or incomplete information provided by you to the Company or to any Supplier;
Any tax, duty, fine, or penalty imposed on the Company or any Supplier as a result of your conduct or non-compliance with local law.

11. Intellectual Property

All content on the Company’s website — including text, photographs, video, design, logos, trademarks, the trading name “The Good Life”, and our visual identity — is owned by or licensed to the Company and is protected by Bulgarian and international intellectual property law. You may not reproduce, distribute, modify, or commercially exploit any such content without our prior written permission.

Where you submit testimonials, reviews, or feedback to us, you grant the Company a non-exclusive, royalty-free, worldwide license to use that content for marketing and promotional purposes, including on the website and on social media, subject to the privacy provisions of Section 12 and the GDPR.

12. Data Protection and Privacy

12.1 GDPR Compliance

The Company is the data controller in respect of personal data you provide to us. We process your personal data in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) and the Bulgarian Personal Data Protection Act. Full details of our data-processing activities are set out in our separate Privacy Policy, available at conciergeinmykonos.com/privacy.

12.2 Lawful Basis for Processing

We process your personal data on the following lawful bases, depending on the activity: (a) performance of a contract with you (Article 6(1)(b) GDPR); (b) compliance with a legal obligation (Article 6(1)(c)); (c) our legitimate interests in operating, improving, and securing our services, where these are not overridden by your fundamental rights (Article 6(1)(f)); (d) your explicit consent for any processing requiring it (Article 6(1)(a)), including direct marketing.

12.3 Categories of Data

We may collect and process: name, contact details, passport details, payment information, travel preferences, dietary and medical information you choose to disclose, communication records, photographs you authorize us to use, and technical data (IP address, cookies) for website operation.

12.4 Recipients

We share your personal data with: (a) the Suppliers required to deliver your bookings; (b) payment processors; (c) IT and software providers acting as our processors (including our CRM ActiveCampaign, our website platform, our email and document tools); (d) professional advisors (lawyers, accountants) where necessary; (e) competent authorities where legally required. International transfers (including to Suppliers in Mexico, the United States, or other non-EU countries) are made on the basis of appropriate safeguards as required by Chapter V of the GDPR.

12.5 Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. Booking and accounting records are typically retained for ten (10) years in accordance with Bulgarian tax law. Marketing data is retained until you withdraw consent.

12.6 Your Rights

You have the rights of access, rectification, erasure, restriction, portability, and objection under the GDPR. You may exercise these rights by contacting us at info@thegoodlife-concierge.com. You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (Комисия за защита на личните данни, www.cpdp.bg) or with the data-protection authority in your country of residence.

12.7 Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, in accordance with Article 32 GDPR. Despite these measures, no system can be guaranteed entirely secure; in the event of a data breach affecting your personal data, we will comply with our notification obligations under Articles 33 and 34 GDPR.

13. Destination-Specific Provisions

13.1 European Union Destinations (Greece, Spain, France)

Services delivered in EU member states are subject to mandatory EU consumer-protection law, including the Package Travel Directive (where applicable), the Unfair Terms in Consumer Contracts Directive, and national consumer-protection legislation. Any such mandatory law takes precedence over these Terms to the extent of conflict.

13.2 Mexico (Tulum, Cancun, Mexico City)

Services delivered in Mexico are subject to Mexican federal and state law, including the Mexican Federal Consumer Protection Law and applicable Quintana Roo state law. You acknowledge that:

The Mexican civil-law system differs materially from common-law jurisdictions; damages, especially for non-economic loss, are calculated by judicial formula rather than jury award;
Mexico is rated by several governments as requiring heightened caution in certain regions; we strongly recommend you review current travel advisories before traveling;
Crime, including organized crime and violence, can affect tourist areas without warning; we accept no liability for incidents arising from third-party criminal acts.

13.3 United States (Miami)

Services delivered in Miami, Florida, USA are subject to Florida state law and applicable US federal law. You acknowledge that:

US litigation procedures and damages awards can be significantly greater than in EU or Mexican jurisdictions;
Health-care costs in the US are very high; comprehensive medical insurance with US coverage is essential;
Certain firearms, drugs, and other items lawful elsewhere are illegal in the US; full compliance with US customs is your responsibility.

14. Complaints and Dispute Resolution

14.1 Initial Complaint to the Company

If you have a complaint regarding our service, please notify us in writing at info@thegoodlife-concierge.com as soon as reasonably possible, and in any event within thirty (30) days of the service end date. We will acknowledge your complaint within five (5) working days and provide a substantive response within thirty (30) working days.

14.2 Complaints Regarding Supplier Performance

Complaints relating to a Supplier’s performance should be raised with the Supplier directly and concurrently with us. We will assist in facilitating communication and resolution but cannot guarantee a specific outcome. Where possible, complaints should be raised at the time of the issue (during the trip) to give the Supplier reasonable opportunity to remedy.

14.3 Alternative Dispute Resolution

In accordance with EU Regulation 524/2013 on online dispute resolution for consumer disputes, EU consumers may use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr. The Company is also subject to Bulgarian alternative dispute resolution mechanisms for consumer disputes where applicable.

15. Jurisdiction and Governing Law

These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Bulgaria, without giving effect to any conflict-of-laws principles that would result in the application of the laws of another jurisdiction.

Subject to mandatory provisions of EU consumer law (in particular Articles 17–19 of Regulation (EU) No 1215/2012, Brussels I recast, which give EU consumers the right to bring proceedings in their country of domicile), the courts of Sofia, Bulgaria shall have exclusive jurisdiction over any dispute, controversy, or claim arising out of or in connection with these Terms.

Where mandatory EU consumer law grants you the right to bring proceedings in the courts of your country of domicile, that right is preserved. Equally, where the law of the country in which the service was delivered gives you mandatory consumer-protection rights, those rights are preserved.

16. General Provisions

16.1 Entire Agreement

These Terms, together with any specific written proposal accepted by you and the relevant Supplier contracts, constitute the entire agreement between you and the Company in relation to the subject matter.

16.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable in any jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if not possible, severed; the remaining provisions shall continue in full force.

16.3 No Waiver

No failure or delay by the Company in exercising any right under these Terms shall operate as a waiver of that right, nor shall any single or partial exercise of any right preclude any further exercise.

16.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or sub-contract any of our rights or obligations to an affiliate or successor without restriction.

16.5 Notices

All notices to the Company must be sent in writing to info@thegoodlife-concierge.com. Notices to you will be sent to the email address you provided at the time of enquiry or booking, or as updated by you in writing.

16.6 Language

These Terms are issued in the English language. Translations into other languages are provided for convenience only. In the event of any conflict or discrepancy, the English version shall prevail.

16.7 Amendments

We reserve the right to amend, modify, or update these Terms at any time. The version of the Terms in effect at the time of your booking governs that booking. Material changes will be communicated by website notice and, where appropriate, by email to active clients. Your continued use of our services after publication of revised Terms constitutes acceptance of the revised Terms.

16.8 Survival

Any provision of these Terms that by its nature should survive termination — including limitation of liability, indemnification, intellectual property, data protection, and dispute resolution — shall continue in effect after the conclusion of the service.

16.9 Third-Party Rights

No person other than the parties to these Terms shall have any right to enforce them. This clause does not affect the rights of any party expressly granted to it under these Terms.

17. Contact Information

For any questions, complaints, or communications regarding these Terms or our services:

Company: The Good Life International LTD (EOOD)
Registered Office: 1A Ivan Mihaylov Str., Floor 7, Office 2, 2700 Blagoevgrad, Bulgaria
UIC / BULSTAT: 206032672
Website: conciergeinmykonos.com
Email: info@thegoodlife-concierge.com
WhatsApp: +1 786 670 5503